Refund & Cancellation Policy

1. What this policy covers

This Refund & Cancellation Policy applies to paid subscriptions to TeachBoard Pro (the "Subscription"), purchased through Dodo Payments as merchant of record. It is part of, and should be read together with, our Terms of Service.

The Anonymous and Free tiers are not subject to charges and therefore have no refund consideration.

2. Try before you buy

You should not have to pay to find out whether TeachBoard works for you. Before purchasing Pro, every user can:

• Use the whole board anonymously and for free — including recording yourself, Studio and MP4 export, with no watermark and no length limit.
• Sign in free (Google or email) for a one-time grant of 20 AI pages and 2 AI videos — enough to have the AI build a real lesson and render a narrated video end to end.
• Read the pricing page for exactly what Pro adds: a monthly allowance of AI pages and AI videos with rollover, more cloud projects, parallel chat sessions, and the option to use your own Anthropic API key.

And if you subscribe and it still isn't right: your first payment is refundable for 7 days, with no questions asked. Email us within 7 days of the charge and we refund it in full — you do not need to give a reason, and it does not matter how much you used in the meantime.

3. How to cancel your subscription

You can cancel your Subscription at any time. Two equally valid options:

1. From the app. Open teachboard.app → click your avatar in the top-right → Settings → Billing. You can cancel the renewal there, or open the Dodo Payments customer portal to manage the payment method.
2. By email. Write to xeonaicontact@gmail.com from the email address associated with your account, with the subject "Cancel Pro subscription". We will process the cancellation within 2 business days and email you confirmation.

You don't have to give a reason — but if there's something we could fix, we'd love to know. Reply with a sentence about what didn't work, and we'll feed it back into the roadmap.

4. What happens after you cancel

• Your Subscription stops auto-renewing.
• You keep Pro access — including the AI pages and AI videos already granted for the current billing period — until the end of the period you have already paid for.
• After that, your account automatically downgrades to the Free tier. Your projects and any videos you shared are not deleted; they remain in storage. If you exceed the Free tier's project limit, projects above the limit become read-only until you either resume Pro or delete enough to fit within the limit.
• You can re-subscribe at any time from the same billing menu — there is no waiting period.

5. The 7-day guarantee, and after it

Within 7 days of your first Pro charge: email us and we refund it in full. No reason required, no usage test, no conditions. Your Pro access ends when the refund is issued.

After those 7 days, and for every renewal charge: that payment is non-refundable, except in the cases in §6 below. We do not offer partial refunds for unused days within a period, and we do not refund past renewal cycles that were "forgotten". This is because:

• Pro features are activated immediately when payment succeeds. The month's AI pages and AI videos are granted at the start of the period and can be consumed within minutes.
• AI work incurs real, unrecoverable cost to us through Anthropic and AWS.
• You can verify the product end-to-end for free before paying anything, and the 7-day guarantee covers you if you were still wrong about it.

Cancelling is always available and always free, and it is the right tool for "I don't want to keep paying": cancel before a renewal date and you are never charged for the next period.

6. Exceptions where we will refund

The no-refund rule has some narrow exceptions. We will issue a refund (full or pro-rated, as appropriate) where:

• Duplicate or accidental charge. Dodo Payments charged you twice for the same period, or you were charged after a confirmed cancellation. We'll refund the duplicate immediately.
• Unauthorised charge. Someone else used your payment method without your authorisation and you report it to us within 30 days. We will refund and cooperate with Dodo Payments on any fraud investigation.
• Any reason at all, within 7 days of your first charge. This is the guarantee in §5 — listed here too so it isn't missed. No conditions.
• Accidental renewal reported within 48 hours. If a renewal charged you when you had meant to cancel, tell us within 48 hours of that charge and you have not used the new period's AI allowance, and we will refund it.
• Material service failure. If a verified bug or outage on our side prevents you from accessing core Pro features for a material portion of the billing period (more than 7 consecutive days) and we are unable to resolve it within a reasonable time, we will pro-rate or fully refund that period at our discretion. AI pages or videos consumed by a render that failed through our fault are restored on request and do not count as usage.
• Legal / statutory requirement. Where the law of your jurisdiction requires us to offer a refund (e.g. specific consumer-protection rights), we will comply with that requirement.

A request inside the 7-day window is granted automatically. Other requests are reviewed individually. To request a refund, email xeonaicontact@gmail.com with the subject "Refund request" and include:

• the email address on your account,
• the date and approximate time of the charge,
• the exception you're invoking and a short description of what went wrong.

7. How a refund is processed

If a refund is approved:

• We will instruct Dodo Payments to refund the original payment method (the card / UPI / bank account used at checkout). We cannot refund to a different payment method.
• Refunds are typically credited to your account within 5 to 10 business days, depending on your bank or card issuer. Some banks can take longer.
• You will receive an email confirmation from Dodo Payments / TeachBoard once the refund is initiated.
• If the refund relates to the current billing period, your Pro access ends immediately on refund.

8. Failed renewal payments

If a renewal charge fails (expired card, insufficient funds, bank decline), Dodo Payments will retry the charge over a short grace period. During the grace period your Pro access remains. If retries fail:

• Your account downgrades to the Free tier.
• You'll receive emails from Dodo Payments / TeachBoard prompting you to update your payment method.
• You can resume Pro at any time by updating the payment method or starting a new subscription.

9. Price changes & downgrades

We may change the Pro price. We will give you at least 14 days' advance notice by email before a price change applies to your renewal. If you don't want to renew at the new price, you can cancel before that renewal date — no refund is due, because no charge has happened yet.

If we materially reduce Pro features during a billing period in a way that you reasonably believe makes the Subscription no longer useful to you, write to xeonaicontact@gmail.com. We will pro-rate a refund for the unused portion of that period.

10. Chargebacks

If something has gone wrong, please email xeonaicontact@gmail.com before raising a chargeback with your bank or card network. In almost every case we can resolve the problem faster than a chargeback dispute would, and you'll get your money back in days rather than weeks.

Chargebacks raised without first contacting us, or chargebacks raised in bad faith (e.g. after extensive Pro-tier AI use, and outside the 7-day guarantee), may result in your account being suspended pending resolution. We always cooperate with Dodo Payments and the issuing bank on bona fide chargeback disputes.

11. Contact

For any refund or cancellation question:

Email

xeonaicontact@gmail.com

Subject prefix

[Billing] or [Refund] — helps us route faster

Operator

TeachBoard (Indian sole-proprietorship)

Payment processor

Dodo Payments (merchant of record)

We respond to billing emails within 2 business days (usually faster).