The fastest way to reach us is email. There's no chatbot, no ticketing system in the loop — your message lands in our inbox and we reply.
One address handles everything: xeonaicontact@gmail.com
To help us route your message faster, add one of the subject-line prefixes below — it's a small thing that makes a big difference when several messages arrive at once.
What can we help with?
Product help & bug reports
Something's not working as expected? AI giving you strange results? Manim render stuck? Tell us what you tried, what you expected, and what happened. Screenshots help a lot.
xeonaicontact@gmail.com · [Support]Billing, refunds & subscriptions
Questions about your Pro charge, cancellation, refund eligibility, or anything coming from Dodo Payments? Use this subject and we'll route it to billing immediately. See our Refund Policy.
xeonaicontact@gmail.com · [Billing]Privacy, data & account deletion
Want a copy of your data, want to correct something, want your account and projects deleted? Use this subject and we'll process the request within 30 days (usually much faster). See our Privacy Policy.
xeonaicontact@gmail.com · [Privacy]Feature requests & feedback
Missing a tool you'd use every day? A workflow that feels clunky? An idea for a tab in the Workshop panel? We read every suggestion and they shape the roadmap directly.
xeonaicontact@gmail.com · [Feedback]Partnerships & education programs
Running a school, university course, YouTube channel or training program? Want a bulk arrangement, classroom seats or co-marketing? We're open to most ideas.
xeonaicontact@gmail.com · [Partnership]Press & legal notices
Journalists, researchers, lawyers, or anyone with a formal legal notice (DMCA, court order, regulator request) — please use this subject and we will respond promptly through the appropriate channel.
xeonaicontact@gmail.com · [Legal]Response times
We're a small team and we reply during Indian business hours. Here's what to expect:
Operating details
- xeonaicontact@gmail.com
- Operator
- TeachBoard (Indian sole-proprietorship)
- Operating hours
- Monday – Friday, 10:00 – 18:00 IST (Indian Standard Time, UTC+05:30)
- Website
- teachboard.app
- Payment processor
- Dodo Payments (merchant of record for paid subscriptions)
Before you write — quick links
About half of the questions we get are already answered on these pages. Worth a 30-second scan before you hit send:
- Features & what's included in each tier — full feature list, free vs Pro differences.
- Pricing — current Pro price, monthly credits, rollover caps.
- Keyboard shortcuts — all the muscle-memory you'd want.
- Refund & Cancellation Policy — how to cancel and when refunds apply.
- Privacy Policy — what data we collect and how to delete it.
- Terms of Service — the rules of the road.
Still stuck? Just write — we'd rather get a "duplicate" question than have someone go away frustrated.